Privacy Policy

Last Updated: August 2026

Sophix Packaging respects your privacy and is committed to protecting the personal information you provide when you visit or make a purchase through our website.

This Privacy Policy explains how we collect, use, store and protect your information when you visit Sophix Packaging or use our products and services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal and business information when you interact with our website, place an order, submit an enquiry or contact us.

This may include:

• Full name
• Business or company name
• Email address
• Phone number
• Billing and delivery address
• Order and transaction information
• Product enquiries and communication history
• Payment-related information
• IP address and device information
• Website browsing and usage information

We may also collect information submitted when you request a quotation, enquire about custom packaging or subscribe to our communications.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

• Process and fulfil orders
• Confirm payments and transactions
• Arrange delivery and shipping
• Respond to enquiries and customer support requests
• Provide quotations and custom packaging information
• Communicate important information about your order
• Improve our website, products and services
• Analyse customer needs and purchasing patterns
• Prevent fraud and unauthorised transactions
• Comply with legal and regulatory obligations
• Send marketing communications where permitted or where you have consented

3. PAYMENT INFORMATION

Payments made through our website may be processed through authorised third-party payment service providers.

Sophix Packaging does not intentionally store complete debit or credit card details on its systems unless required by an authorised payment process.

Payment providers are responsible for processing payment information in accordance with their own privacy and security policies.

4. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences
• Keep products in your shopping cart
• Understand how visitors use our website
• Improve website performance
• Support security and fraud prevention
• Deliver relevant communications and marketing

You may disable cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.

5. HOW WE SHARE INFORMATION

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers where required to operate our business, including:

• Payment service providers
• Logistics and delivery companies
• Website and technology providers
• Customer relationship management platforms
• Professional advisers
• Government, regulatory or law-enforcement authorities where legally required

These parties may only receive information necessary to perform their services or meet applicable legal obligations.

6. DELIVERY AND SHIPPING PARTNERS

Where you request delivery, we may provide relevant information such as your name, phone number and delivery address to authorised logistics or shipping partners.

This information is shared only to facilitate the delivery of your order.

7. INTERNATIONAL CUSTOMERS

Sophix Packaging may serve customers outside Nigeria.

Where international orders are processed, your information may be shared with relevant shipping, logistics, payment and regulatory service providers where necessary to process your order and complete delivery.

8. MARKETING COMMUNICATIONS

With your consent or where otherwise permitted by applicable law, we may send you information about:

• New packaging arrivals
• Promotions and special offers
• Product updates
• Business announcements
• Relevant Sophix Packaging services

You may opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

9. DATA SECURITY

We take reasonable administrative, technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, loss or misuse.

However, no method of electronic transmission or online storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Process transactions
• Provide our services
• Maintain business and financial records
• Resolve disputes
• Meet legal and regulatory obligations

When information is no longer required, we may securely delete, anonymise or archive it in accordance with applicable requirements.

11. YOUR RIGHTS

Subject to applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent for certain data processing activities
• Opt out of marketing communications
• Ask questions about how your information is handled

To make a request, please contact us using the details provided below.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

Sophix Packaging is not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

13. CHILDREN’S PRIVACY

Our products and services are intended for business owners, brands and other customers purchasing packaging solutions.

We do not knowingly collect personal information from children without appropriate authorisation.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.

Any updates will be posted on this page, together with the revised effective date.

We encourage visitors to review this Privacy Policy periodically.

15. CONTACT US

If you have questions, concerns or requests regarding this Privacy Policy or how Sophix Packaging handles your information, please contact us through the contact details provided on our website.

Sophix Packaging,
Nigeria